Aura Partners Singapore collects Personal Information that we believe is necessary to deliver our product and services (including other professional services), or otherwise for our business functions or activities. Most of this information we are required to obtain in order to satisfy Government requirements. For instance, we are required to confirm your identity for the purposes of complying with Anti-Money Laundering and Counter Terrorism Financing regulations.
The types of “personal information” (Personal Information) we may collect can include but is not limited to:
- Date of birth;
- Marital status;
- Source of income;
- Identification details
- Contact details;
- Bank account details;
- Occupation and employment details;
- Tax file number
Some Personal Information we collect is “sensitive information”. Aura Partners will only collect sensitive information about you where it is reasonably necessary for us to receive and we have your consent. Sensitive information is Personal Information that relates to your race, ethnicity, political stance, membership in trade or professional association, criminal records and health records.
Most of the Personal Information that we collect is obtained directly from our clients through application or other forms, and from maintaining records of information obtained in the course of providing our products and services. We may also obtain other information about you (not Personal Information) from third parties to supplement the Personal Information we have obtained from you. In the event of you not providing sufficient information required (or if you choose to use a pseudonym or remain anonymous) to fulfil your request for the provision of a product or service, we may be unable to provide you with the product or service that you requested.
Use and disclosure of Personal Information
Aura Partners Singapore will generally only use your Personal Information in relation to the provision of products and services or other professional services to you. If considered appropriate we may also use your Personal Information for internal communication purposes such as sending you research and notifying you of new products and services that may be suitable in meeting your financial or other objectives, unless you have notified us that you do not wish to receive such communications. You authorise Aura Partners Singapore to disclose necessary information to related companies, affiliates and any agents or contractors who provide services to us in connection with the provision of the products or services. Aura Partners Singapore will only enter these types of arrangements or disclose such information where we reasonably believe that the relevant party will only use your Personal Information for the specific purpose for which we supply it to them. Subject to what is permitted at law, the types of third parties we may disclose your Personal Information may include:
- Service providers (customer relationship management system vendors, external administrators, custodians and responsible entities);
- Organisations that are involved in managing or administering your finances, investments, superannuation, insurances etc, such as third party suppliers, printing and postal services, call centres;
- Associated businesses that may want to market products to you;
- Companies that provide information and infrastructure systems to us;
- Anybody who represents you, such as finance brokers, lawyers and accountants, advisers, insurers investment/super providers;
- Anyone, where you have provided us consent;
- Where we are required to do so by law, such as under the Government, Anti-Money or Laundering, Courter Terrorism Financing regulations;
- Investors, agents or advisers, or any entity that has an interest in our business; or
- Your employer, referees or identity verification services
These disclosures may involve overseas storage and other overseas transfer, processing and use of your Personal Information. We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Singapore. These jurisdictions may not offer the same level of protection of personal information as may be enjoyed in your country of residence.
We may disclose your personal information to overseas entities that provide support functions to us. You may obtain more information about these entities by contacting us.
Storage of Personal Information collected
Aura Partners Singapore stores all Personal Information collected in secure computer storage facilities, paper-based files and other records, and take steps to protect your Personal Information that we hold from misuse, loss, unauthorised access, modification or disclosure. Organisations who provide support services to us and process your Personal Information on our behalf are required to appropriately safeguard the privacy of the Personal Information provided to them. We may be required by law to maintain records for a significant period of time. However, when we consider information is no longer required or relevant and any legal obligations that may apply to the information held have been met, we will remove details that identify you or we will securely destroy the records.
From time to time we may use your personal information to provide you with current information about finance, offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company with whom we are associated.
If you do not wish to receive marketing information, you may at any time decline to receive such information by writing to us at email@example.com. If the direct marketing is by email you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating Personal Information
Aura Partners Singapore aims to maintain up-to-date and accurate personal information. If you believe the personal information that Aura Partners Singapore holds is inaccurate, incomplete or out-of-date and Aura Partners Singapore agrees, the information will be amended. We will also take such steps (if any) as are reasonable in the circumstances to give notification of this correction to any third parties to whom it has been previously disclosed by Aura Partners Singapore. If we are unable to accept the changes requested, we will provide you with a written response outlining the reasons for not accepting your request to alter your personal information.
You should keep Aura Partners Singapore informed of any changes to your personal information and promptly advise us of changes when they arise.
Access to Personal Information held by Aura Partners Singapore
Aura Partners Singapore may provide you with access to the personal information held about you, upon your request. You may be required to supply a valid means of identification as a security precaution to assist us in preventing the unauthorised disclosure of your personal information. Aura Partners Singapore reserves the right to charge an appropriate fee for retrieving and supplying you with the information that you request. If a fee is chargeable we will advise you of the likely fee in advance. Certain circumstances may restrict Aura Partners Singapore from providing you with access to your personal information and we will provide you with a written response outlining the reason for denying you the access to the personal information we hold about you.
Aura Partners Singapore Website
If you visit an Aura Partners Singapore Website to browse, read or download information, our system will log these movements. These website logs are not personally identifiable and Aura Partners Singapore makes no attempt to link them with the individuals who browse the website. We may collect Personal Information from you when you enter our website www.aurapartners.com.sg . Cookies are used on our website to give you access to certain pages each time you view the page. We may also use independent external service providers to track our website traffic and usage and serve you relevant content and advertising on third party digital assets.
Links to third party websites
Using government identifiers
Aura Partners Singapore does collect information in the form of government identifiers where appropriate. These can be in the form of Government issued identity documents, Tax File/Tax Identity Numbers. These identifiers are used for identification under Anti-Money Laundering Rules, or to determine what jurisdiction you reside in, or for required regulatory or tax reporting purposes. However, we will not use these identifiers as unique identifiers in our own systems.
Not identifying individuals
Aura Partners Singapore requires full client disclosure and access to some information which may be personal as described above. Identifying individuals is a general requirement of the law for Aura Partners Singapore and is required to conduct our general business operations. Where possible we will accept your request to remain anonymous.
Privacy related enquiries or complaints
Aura Partners (Singapore) Pte Ltd.
1 Phillip Street #09-00
Royal One Phillip, Singapore 048692
If you are not satisfied with our response to your compliant, you may you may contact our complaints officer by writing to firstname.lastname@example.org